After the returned product is received, inspected and approved,
the product will be either repaired or replaced. Normal
warranty procedure is to repair the product. If the cost
of the repair is exceeds the cost of the unit, the product
may be replaced.
The
typical turnaround time for warranty repairs is two weeks
after the product is received. Depending on the severity
of the repairs needed, this time may vary.
After
warranty repairs/replacement are complete, the product will
be shipped back to the return address marked on the original
package received that was received, The return shipping
costs will be covered by Phantom Technologies.
Under special circumstances, a replacement unit may be shipped to the customer before the unit to be replaced is received by Phantom Technologies LLC. In this case, the customer must return the replaced unit within 30 days of the replacement unit ship date. If the replaced unit is not returned within 30 days, Phantom Technologies LLC may bill the customer for the full retail cost of the replacement unit (including applicable taxes and fees). |
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