Welcome
to the Remote Management frequently asked questions and answers
(FAQ) page. Below is an index that lists some of the
more commonly asked questions regarding Remote Management.
If you don't find
what you are looking for and would like to send a question
or a comment, please to contact technical support here.
No, with the Remote Management account, your iBoss™ is already securely connected to our system. You do not need to set up a static IP address on your network to remotely access it.
You do not need the IP address of your network that the iBoss™ is installed on in order to use the Remote Management portal. The iBoss™ is already connected to our network and you will just simply need your login information to access it.
Yes. You can assign the unit to two different Remote Management accounts. This will allow you to help troubleshoot the device remotely without having to go to the physical location where it is installed. The iBoss™ can be removed from the account as well if the registration key is reset within the device.
The
Remote Management portal allows you to download and upload settings for the iBoss™ units. You may set up one device and download the settings for that unit. Once you have the settings of one device, you may upload the same settings to the other devices making it easier to set up different locations with the same settings.
Yes, since the iBoss™ is already securely connected to our system, Remote Management is capable of working through firewalls where the iBoss™ is already connected to; You do not need to set up and additional port forwarding or settings.
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